Rewards Program T&C's

Catherine Tough Rewards Program Terms & Conditions

Introduction

These Catherine Tough Rewards terms and conditions (“Rewards Terms”) describe the Catherine Tough Rewards Program (“Rewards Program”).

By opting into the Catherine Tough Reward Program, you are entering into a binding agreement with Catherine Tough Wholesale Limited (“we” “us” or “our”) in respect of your use of, and participation in, the Rewards Program. If you do not agree to all of the Reward Terms, you must not use the Catherine Tough Reward Program.

Catherine Tough Terms and Conditions. The Rewards Terms are intended to supplement the regular Catherine Tough Terms and Conditions. You understand and acknowledge that you have already agreed to the Catherine Tough terms and conditions when you registered and logged in to the Catherine Tough website

  1. Catherine Tough Privacy Statement. In connection with the Rewards Terms, Catherine Tough will use your personal data as set out in our Privacy Statement, which forms part of these terms. Our Privacy Statement describes our information practices, including how we collect, use and share your personal information. It also sets our rights that you have in respect of your personal information.

  2. Eligibility.
    1. You must have a Catherine Tough account to participate in the Rewards program
    2. You must be at least 16 years old and reside in the United Kingdom to participate in the Rewards Program.
    3. Please note that business customers are eligible for a separate loyalty program on out wholesale site and can not collect points on our retail site.
  3. Participation in the Rewards Program. To participate in the Rewards Program you must have a Catherine Tough account.  Upon logging in or registering an account on our website, you will be automatically enrolled in the Catherine Tough Rewards Program. By proceeding with login or registration, you consent to being signed up for the Catherine Tough Rewards Program. Participation in the Rewards Program is conditional upon opting into our direct marketing communications. You can opt-out of these communications at any time, without affecting your accrued Rewards points.

  4. Variation in member experience To continually improve our Rewards Program and enhance your experience, we may conduct tests or offer personalised promotions. This means that:
    • Some members may receive different offers, promotions, or experiences as part of these tests.
    • Participation in such tests is automatic and based on random selection or specific criteria determined by us.
    • The availability of certain promotions or offers may vary between members at any given time.
  1. How to earn Catherine Tough Rewards points. Once you have opted into the Rewards Program, you will earn 5 Rewards points for every £1 spent on eligible products purchased from the catherinetough.co.uk website. Catherine Tough may offer new and different ways for you to earn and redeem Rewards points, including bonus campaigns or Rewards accelerators. Catherine Tough has the sole discretion to offer, change and terminate the different ways to earn and redeem Rewards points. Sometimes, earning and redeeming Rewards points may be subject to additional terms disclosed at the time of the offer.

  2. When Rewards points Accrue Regular Purchases: Rewards points will accrue at the time of your purchase. Subscription: For subscription customers, Rewards points accrue based on the delivery dates, which coincide with the dates they are charged. Bundle Purchases: For bundle purchases (eg socks) the bundle price will be awarded not the full price.

  3. Converting Rewards points to credit Upon reaching a specific threshold of Rewards points will be credited to your account.  For every 500 points collected a £5 credit will be applied to your account.

  4. Redeeming credits. 
    1. You have the ability to redeem any existing credit on your account and apply any relevant discount codes all in the same transaction.
    2. Credit can be redeemed against the final transaction amount. This amount is calculated after the addition of all extra costs such as addons, greeting cards, and delivery fees, but after any applicable discounts have been applied.

  5. Expiry date of Rewards points.  There is no end date on credits they will remain on upon account until they have been redeemed against an order.

  6.  Limitations
    1. Rewards points can only be accrued on products that are marked as eligible for Rewards points accrual.
    2. If you redeem a reward, mobile offer, bonus offer, promotional offer, Voucher or use any other type of discount code as part of your order, you will only accrue Rewards points for the actual monetary spend in the transaction.
    3. If, for any reason, Catherine Tough provides you with a full or partial refund of your spend on eligible products, Catherine Tough is entitled to remove the corresponding Rewards points from your Catherine Tough account.
    4. If you cancel your order for any reason, Catherine Tough is entitled to remove any Rewards points accrued for that specific transaction from your Catherine Tough account.
    5. Catherine Tough reserves the right not to accept any Voucher if in its reasonable opinion the Voucher has been obtained fraudulently
    6. Catherine Tough reserves the right to withdraw point promotions and/or offers without notice
    7. Rewards points cannot be earned or redeemed on orders made via a third-party website

  7. Reward-specific limitations
    1. Birthday Reward:  Available exclusively to existing customers and members must register their birthday at least 5 days prior to the actual date. This reward is valid only once per year.

  8. No monetary value in Rewards points or Vouchers. Rewards points and Credits are not legal tender, currency, or cash and cannot be exchanged for cash, or resold. You have no vested rights or interests in Rewards points or Credits. They have no cash value and are not assignable or transferable between accounts or individuals. Rewards points and Vouchers cannot be combined across multiple accounts, regardless of who registered those accounts. Rewards points and Vouchers can only be earned, held, and redeemed in accordance with these Rewards points Terms. Any other use, award, sale, exchange, or transfer of Rewards points or Vouchers, or any attempt to do so, constitutes a breach of these Rewards points Terms.

  9. Your Compliance with the Rewards Terms. Catherine Tough reserves the right to take any action deemed appropriate, including the invalidation or removal of Rewards points from your account, or the suspension or termination of your Catherine Tough Rewards Program account, if:
    1. Catherine Tough detects any suspicious activity related to your Rewards Program account, 
    2. Catherine Tough believes you have improperly or fraudulently acquired, or attempted to claim Rewards points, including any buying, selling, offering to sell, gifting, or any other transaction involving Rewards points or Rewards points not in accordance with these Rewards points Terms, 
    3. Catherine Tough believes you have misused or abused the Rewards Program or have tampered or attempted to tamper with your Rewards Program account,
    4. You have provided false or misleading information to us, or 
    5. You have violated any of these Rewards Terms. If your Catherine Tough Rewards Program account is terminated for any of the above reasons, you will forfeit all accumulated Rewards points (including legitimately obtained Rewards points) and lose your ability to earn and redeem Rewards points in the future. Compliance with these Rewards Terms is monitored as set out in our Privacy Statement. Catherine Tough holds sole discretion in determining your compliance with these Rewards  Terms, and such determination is final.

  10. Limitation of Liability: While we strive to make the Rewards Program as seamless as possible, we can't guarantee that the Program will always be available or error-free. To the extent permitted by law, Catherine Tough won't be responsible for any (in)direct loss or damage arising out of or in connection with the Rewards Program. Our maximum liability to you in respect of your participation in the Rewards Program will be limited to crediting your account with Rewards points or Vouchers equivalent to any lost or disputed Rewards points or Vouchers

  11. Amendment: We reserve the right to amend or terminate the Rewards Program or these Rewards Terms at any time, with or without notice.

  12. Applicable Law. These Rewards Terms will be governed and interpreted pursuant to English law. You irrevocably consent to the exclusive jurisdiction of the courts in England and Wales for purposes of any legal action arising out of or related to these terms or the Rewards Program.